Terms & Conditions

Welcome to solarplicity.com. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern Solarplicity’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term solarplicity.com (or ‘I’ or ‘us’ or ‘we’) refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties:
        1. Your name
        2. Your contact information, including email address and telephone number
        3. Your post code, number of bedrooms within your household for generating accurate estimations
        4. Your current electricity supplier for comparative purposes
        5. Your preferences and interests
        6. Any other information relevant to customer surveys and/or offers
  • Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to international internet laws.


Energy Tariff Terms and Conditions

Our full terms and conditions for our tariffs are available to download as a pdf.

If you do have any questions, just get in touch. The document is fairly dense so we may be able to explain it to you over the phone.


EFL Tariff Terms and Conditions

  • Domestic customers only.
  • Tiered tariff, 1 year fixed.
  • An early exit fee of £200 will apply if you leave the contract before the end of the fixed term period.
  • Only eligible if you sign up to electricity or electricity and gas and not applicable for any gas only customers or any customers with pre-payment meters.
  • £200 rebate will only apply to customer with an annual electricity consumption >=2,500 kWh (which will be based on the EAC we receive from the industry). Customers with a lower consumption (but higher than 1,500 kWh) will receive a lower rebate.
  • The rebate of an annual consumption between 1,500 and 2,500 kWh (referred to as EAC) will be determined as follows; rebate = (EAC – 1500)/1000 * £200.
  • This would mean customers with annual electricity consumption of 2,000 kWh receive a rebate of £100 and customers with an annual electricity consumption of 1,500 kWh or lower will not receive a rebate. Customers with an annual electricity consumption of 2,500 kWh or higher will receive a rebate of £200.
  • We will credit the rebate to your bank account no later than 3 months after sign-up.
  • Each household is only eligible for one rebate per year.
  • Only eligible for new customers.
  • Participation is subject to credit check.
  • In order to receive the rebate, you must ensure that your account with us does not have any outstanding debt.
  • Rebates will only be paid into a UK bank account, no other rebate method will be accepted.
  • This tariff is a tiered tariff. Our Fair Market Price is split into two rates:  1. Our Initial Unit Rate 2. Our Unit Rate. This means customers start out on the Initial Unit Rate until they go over the consumption threshold. Once this happens, the customer automatically switches to the Fair Market Price Unit Rate. The Unit Rate is lower so the more energy you use, the less it costs.