Got a question? Chances are, we’ve got the answer.
You can renew your fixed terms contract by following the link from your email or letter and following the instructions. Once you click submit we will be sent your information and will update your contract. Alternatively, you can call or email.
In your email or letter that invites you to renew you will be given a date to renew by. Beyond this date you will be automatically rolled on to the Standard Variable Tariff. At this point you can still switch onto the Fixed contract but the interim period will be charged according to the rates on the Standard Variable tariff.
If you don’t renew then you will be automatically rolled on to the standard variable tariff. Whilst on this tariff you can change to another tariff or supplier without an exit fee.
You direct debit will remain the same when you renew your contract so there is no need to set up this up again. If your new energy plan means your direct debit amount needs to change, this will happen on the next review.
Yes you can still renew your contract, even if you have a debt balance on your account.
You will receive an instant confirmation email once you submit your renewal. Within a period of 72 hours you will then receive official confirmation of your new tariff and terms.
Your renewal will take effect immediately from the date of the confirmation email or letter.
If you already have a Solarplicity Smart Meter, then you will be able to renew onto the Smart Fixed 2 tariff, however you will not receive the Smart Bonus. If you have a Smart Meter from a different supplier, you will need to book for an engineer to install a Solarplicity Smart Meter once you have renewed in order to receive the Smart bonus.
Yes you will have 14 days to change your mind. If you do, then please contact us by phone or email to advise us.