Got a question? Chances are, we’ve got the answer.
Absolutely! Here’s how… just visit this link and enter your postcode at the top of the page.
Not a problem at all. We’ll just have to do a separate switch for each supply number. It’s pretty simple, actually.
Unfortunately, there’s no set answer for this one, as every new customer is different. usually, your start date will be within 21 days – but if you’re after a specific start date it’s best to give us a ring. Want some good news? If you’re in the last 49 days of your existing tariff, you won’t be charged an exit fee by your current energy supplier. Ker-ching!
This is because your current supplier objected to your switch: They can do so if you have unpaid bills with them or if they hold any incorrect information on your account that didn’t match with ours. In most cases this is the name, but can sometimes be the address, postcode or meter details. To solve this you would need to contact your current supplier and resolve the issue to recommence your switch to us.
With pleasure! They’re part of the whole switching process and will know a) that you’re leaving and b) when. Once you give us your meter readings, we’ll share them with your old supplier. Not only is it polite, it also ensures you get an accurate final bill from them!
Not necessarily. It really all depends on the arrangements you have with them – but you can definitely cancel it if you want to. That way you know it’s definitely, 100% done.
Yes, please! If there’s one thing we love, it’s start reads! In an ideal world, we need them within five days of your start date with us (either before or after) – or ideally on it. Submitting them is easy… do it by visiting your online account here
Good question! Here’s the answer… your first statement will be with you after three months if you’re paying by Direct Debit. Not paying by Direct Debit? Then it’ll be after one month. You can view all your bills via your online account here
Sorry, but at the moment we don’t take on customers who have meters like this. It might be worth speaking to your current supplier who might well be able to change it for you. If they can, we’d love to have you as a Solarplicity customer at some point in the future.
In an ideal world, we need your first meter read within five days of your start date with us (either before or after) – or ideally on it. Submitting them is easy… do it via your online account. If you’re away, it’s probably a good idea to give us a call on 0333 0044666 or drop us a line at firstname.lastname@example.org
We do indeed. Once you’ve given us your final / start meter readings, we’ll send them onto your old energy provider (that way, everyone stays in the loop).
First, don’t panic. Second, take a deep breath. Third, we’ll estimate a read for your start date using historic usage for your property given to us by your previous supplier. But, to make sure all of our figures are completely on the ball, we’ll still need you to give us a reading asap. We can then estimate backwards and see if our starting estimate is right. FYI… if it’s more than 250 units too high (or low) you can ask for it to be changed, no problem.
Keep calm! It might be that we haven’t fully received all the key info from your previous supplier. Don’t worry – this can take up to six weeks.