Got a question? Chances are, we’ve got the answer.
In an ideal world, every month (any day in the month is fine). We realise that people lead busy lives however, so as long as you send us an up-to-date reading every couple of months, that’s great. FYI, if we haven’t received a meter reading from you for three months, we’ll send you a little reminder.
No. Your statements are actually triggered on a set date rather than when you give us a read. If you would like a statement for a specific date or read, please give us a call.
Simple. If you’ve signed up to our SMART Fixed energy plan, we’ll be in touch 2 days before your switch is complete to arrange your free Smart Meter installation.
If you’re an existing customer on any other energy plan, simply click here to book your free Smart Meter installation.