Got a question? Chances are, we’ve got the answer.
The easiest way to submit readings is via the online account. Just click on the Usage and Metering tab and have the reading and the date of the reading to hand.
In an ideal world, every month. We realise that people lead busy lives however, so as long as you send us an up-to-date reading every couple of months, that’s great. If you want your meter reading to align with the monthly statement, please allow 5 working days prior to your billing date to ensure this reading is reflected in that bill.
No. Your statements are actually triggered on a set date rather than when you give us a reading. If you would like a statement for a specific date or reading, please give us a call.
Easy peasy, just call us on 0330 058 6022 or email firstname.lastname@example.org
Nothing at all, it is free of charge!
A Smart Meter allows you to better monitor your usage rather than wait for the bill to arrive each month. By taking actual meter readings from your meter, you will never see an estimated bill again. What’s more is that it will help us all be greener and more efficient.
Oh, sorry about that. Our engineers try their best to make all appointments, but from time to time a busy traffic jam or punctured tyre can scupper their plans. In this case, we will contact you to rearrange the appointment at your convenience.
No worries, it happens! The engineer would have left a card in your post box with instructions on what to do next.
Oh no. In the case you feel that your Smart Meter was not installed correctly, safely or is in any way not functioning as you thought, please contact us on 0330 058 6022. Our Smart Team will be able to assist and if necessary send out an engineer to have a look.
Sorry about that. If you contact the Smart Team then they should be able to arrange this for you.
Absolutely not. Your data is safe, and your meter will not be spying on you. The device simply collects your energy usage data and allows us to access it. This is to everyone’s benefit and this information doesn’t find itself anywhere else.