Got a question? Chances are, we’ve got the answer.
Thanks for letting us know! In an ideal world – more than a week. But seven days, minimum.
That’s easy. We have a special form for you to fill in – you can find it right here, on your online portal.
Another easy one. It’s the same form as for the previous question! Click here again.
Simple. Just give us a forwarding address and we’ll send it there (it’ll take six weeks, max).
No, not if you’re on our Standard Variable or Fair Market Price energy plan.
Of course! There’s nothing we’d like more! And here’s more good news – if you do, we’ll be able to refund your previous exit fee (if you were with us and if you were charged one).