Got a question? Chances are, we’ve got the answer.
It all depends on whether you’re a Direct Debit customer or not. If you pay your bill by Direct Debit, you’ll receive your first statement three months after your Solarplicity account has gone ‘live’ – if you don’t pay by Direct Debit, you’ll receive your statement after one month.
The best thing to do is give us a ring on 0333 0044666 or email us at firstname.lastname@example.org with an up-to-date meter reading and we can review things more accurately. We’ll work out how much credit you should be in for the time of year and refund any excess. Plus, if there has been any overpayment, we’ll look to decrease the amount you pay by Direct Debit. Simple.
Chances are you might have used more electricity and / or gas than you’ve actually paid for and your Direct Debit amount might have to increase (or you can just pay us a lump sum if that’s easier for you). It’s easy to get things sorted – just call or email us with an up-to-date meter read and we can take it from there.