Energy, the simpler way

Blog

21st November 2017

Listening to customer feedback is really important to us – and never more so than when it comes to helping us make a positive change to the way we do things.

Our core value is simplicity – and this is something customers have told us they want to see coming across from us in all we do. So that’s why we’re ditching inflexible, old-fashioned fixed energy plans, and offering our customers one simple variable energy plan only.

Let’s face it, life is complicated enough – so we want to keep your energy supply simple, with one energy plan and one rate. That’s one simple plan for electricity, one for gas and one for dual fuel.

But we’re not stopping there. After a trial period, it’s become clear that our tiered pricing structure has unfortunately caused a bit of confusion with many of our customers… so we’re saying goodbye to complicated tiering and will now be offering one simple, straightforward and clear rate only.

We can already promise that your energy bills will always be lower than the ‘big 6’… but now, to help you save even more with your energy bills, we’re going to offer ALL our customers free LED lightbulbs when they sign up! Ready to get yours? All you need to do is fill out a form, select your bulbs and order!

And, because we always like to go further, we’ve given standing charges and exit fees the boot too (unlike other energy providers)! What you pay for with us: the energy you actually use… and nothing else. And we don’t want you to feel unhappy with your energy supplier – so if for any reason you want to leave us, you can do so with no extra fee.

Don’t forget, at Solarplicity, we only offer electricity that’s 100% renewable. So, every time our customers make a cuppa, they can give themselves a well-deserved pat on the back.

Any questions? Feel free to pick up the phone and give us a call… our team are always up for a chin wag! And if you ever have some spare time in your day, we’d really appreciate your feedback so we can continue making positive improvements to our service!