Something wrong? We’ll put it right
Great customer service is important to us.
So, when you’re not happy, it makes us sad.
Got a complaint? Get in touch and we’ll do our best to get it sorted.
Energy advice made simple
When it comes to energy, sometimes you need advice.
Advice that’s straightforward, independent and free.
That’s where the Citizens Advice Bureau consumer service come in.
Still not 100% happy?
Still feel your issue hasn’t been sorted out after contacting us?
The next step is to contact the Ombudsman Service: Energy (OSE).
It’s totally independent and completely free.
For their complaints procedure, click here.
Type. Check. Save. Simple
Pop your postcode in the box on the right, click the button and hey presto! Watch the savings add up. Simple, really.