Solarplicity Complaints And Advice

Something wrong? We’ll put it right

Great customer service is important to us.
So, when you’re not happy, it makes us sad.
Got a complaint? Get in touch and we’ll do our best to get it sorted.

Solarplicity Complaints Procedure

A simple complaints procedure

Just call us on 0333 0044666 (Mon-Fri, 9am-5.30pm, Saturdays, 9am-1pm).
Or write to us at theteam@solarplicity.com
Want more info? Download our complaints procedure here.

Solarplicity Energy Advice

Energy advice made simple

When it comes to energy, sometimes you need advice.
Advice that’s straightforward, independent and free.
That’s where the Citizens Advice Bureau consumer service come in.

Solarplicity Need To Know

All you need to know

Want to know your rights in an ever-changing energy marketplace?
Visit the Citizens Advice Bureau’s website here.

Solarplicity Get In Touch

Get in touch with... the Citizens Advice Bureau

Call: 03454 040506
(Mon-Fri, 9am-5.30pm - calls are FREE)
Textphone: Dial 18001, then 08454 040506
Via their online form here.

Solarplicity Not Happy

Still not 100% happy?

Energy Ombudsman
Still feel your issue hasn’t been sorted out after contacting us?
The next step is to contact the Ombudsman Service: Energy (OSE).
It’s totally independent and completely free.
For their complaints procedure, click here.

Staying on top of things

We take every single complaint seriously.
We turn them into quality annual reports. That way, we can see what’s wrong and learn to be better.
Read our Quarterly Reports here...

Q3 2017

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Q2 2017

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Q1 2017

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Read our Annual Reports here...

2016/17

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2015/16

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2014/15

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