Something wrong? We’ll put it right
Great customer service is important to us.
So, when you’re not happy, it makes us sad.
Got a complaint? Get in touch and we’ll do our best to get it sorted.
Energy advice made simple
When it comes to energy, sometimes you need advice.
Advice that’s straightforward, independent and free.
That’s where the Citizens Advice Bureau consumer service come in.
Still not 100% happy?
Still feel your issue hasn’t been sorted out after contacting us?
The next step is to contact the Ombudsman Service: Energy (OSE).
It’s totally independent and completely free.
For their complaints procedure, click here.
Staying on top of things
We take every single complaint seriously.
We turn them into quality annual reports. That way, we can see what’s wrong and learn to be better.
Read our Quarterly Reports here...
Read our Annual Reports here...